These are the rules that help us be fair to everyone and ensure we can continue to deliver awesome books.
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If you have any doubts or complaints about our T&C please contact us at ashleyedge@hotmail.com
DLAB's Terms & Conditions
General Terms:
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These Terms set out the terms on which you may use the Site. These Terms are important and you should read them carefully before using the Site. They explain how you may use the Site.
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By using (and continuing to use) the Site, you agree to comply with these Terms. If you do not agree with these Terms then you must stop using the Site immediately.
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Any orders or purchases made on the Site will be governed by our terms and conditions of sale which are available here.
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We may change these Terms from time to time. You should therefore check these Terms each time you visit our Site for any changes. These Terms were last updated on 23/05/2021.
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If you do not agree with the new/amended Terms then you must stop using the Site immediately. If you continue to use the Site, you agree to comply with the new/amended Terms.
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We permit access to the Site on a temporary basis and we may amend, suspend or indefinitely withdraw the Site without notice to you.
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You may only use our Site for lawful reasons.
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Whilst we try to make this Site available at all times, we make no promises that it will be available at all times and we will not be liable if the Site is unavailable for any period of time, for whatever reason.
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Access to the Site may be restricted or the Site may be unavailable to allow us to repair, maintain or improve the Site. We do not guarantee that access to the Site will be uninterrupted.
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Some areas of our Site may be restricted to those people who have registered with us we have provided login details towe have provided special access to.
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You are responsible for ensuring that you have the necessary and compatible equipment andor devices for accessing our Site.
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We use reasonable endeavours to provide content which is up to date, but we do not warrant, represent, promise or guarantee that the content on our Site is up to date or accurate.
Returns and Refunds:
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After purchasing any item from the shop or Kickstarter you have 30 days to request a return for an exchange or a refund.
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Please note that we can only offer a refund or exchange if the item is in it's original condition.
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If the item was damaged during delivery please contact us with photos, explaining what happened, so that we can evaluate your case and review the damage with our distributor.
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In case of a return, you the client, are responsible for the shipping costs of the return.
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In 2018 the PDF version of DLAB 1 was discontinued and won't be made available again, therefore we cannot offer refunds or replacement files for this product.
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We can't offer refunds on digital goods.
Login Details
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If you have login details to access any part of the Site, you must treat those details as confidential and you must not share them with or disclose them to any other person or any other third party.
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You will be responsible for all activity and orders placed under your login details. If you believe that someone else knows your password then you should contact us immediately using the details set out above.
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If we believe that you have not complied with these Terms or any other terms applicable to you, then we reserve the right to disable or suspend your login details.
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If we believe that there has been a breach of security in relation to your login details or we believe that your account has been misused then we may lock your account and require you to change your password.